At House of Aurea, we are dedicated to providing you with unique, handcrafted garments of exceptional quality. As a homegrown business, our commitment to craftsmanship means that each piece is made to order with meticulous care and attention to detail. This policy outlines our shipping procedures to ensure transparency and a clear understanding of our delivery process.

1. Order Processing and Manufacturing Time

Unlike conventional retail models, House of Aurea does not maintain a ready-to-ship inventory. Every dress is handcrafted with love the moment your order is placed, ensuring a personalized and exclusive creation just for you.

Due to this bespoke manufacturing approach, please allow up to fourteen (14) business days for your order to be processed and prepared for shipment from the date of your purchase confirmation. This timeframe enables our artisans to meticulously craft your unique garment to our high standards.

2. Custom Size Requests

We understand the importance of a perfect fit. House of Aurea gladly accepts custom size requests to accommodate your specific measurements. Please note that custom sizing services incur an additional fee, which will be clearly communicated during the customization process. The manufacturing time for custom-sized garments will align with the standard processing time of up to 14 business days, unless otherwise specified.

3. Shipping Methods and Delivery

Once your order has been handcrafted and prepared, it will be dispatched through our trusted shipping partners.

• Domestic Shipping (within India): We utilize reputable courier services to ensure timely and secure delivery across India.

• Delivery Time: Estimated delivery times will vary depending on your location within India. Once your order is shipped, you will receive a tracking number to monitor its transit. While we strive for prompt delivery, unforeseen circumstances (such as public holidays, natural disasters, or logistical challenges) may occasionally impact delivery schedules.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery address and the total value or weight of your order. Any additional customs duties or taxes for international orders (if applicable in the future) would be the responsibility of the customer.

5. Order Tracking

Upon shipment of your order, you will receive an email notification containing a tracking number and a link to track the progress of your delivery.

6. Incorrect Address / Unclaimed Packages

Customers are responsible for providing accurate shipping information. House of Aurea is not responsible for orders shipped to incorrectly provided addresses. In the event that a package is returned to us due to an incorrect address or if it remains unclaimed, the customer will be responsible for any re-shipping fees.

7. Patience and Appreciation

We sincerely appreciate your patience and understanding as we dedicate ourselves to crafting your unique garment. Your decision to support a homegrown, handcrafted brand like House of Aurea enables us to maintain the highest quality and offer truly unique fashion.